Our Approach

A database will be created through the contribution of participating regional service providers and municipal governments to a database that encodes the services they provide (related to housing, health , education , employment, or civic rights) and who they are able to provide those services to (recognized refugee, asylum seeker, subsidiary protection, long term resident, short term resident). This information will be further coded to relate these services to specific branches or offices related to the various services encoded. A further goal would be to create an anonymous communication portal for the user to make first contact through.

Our Solution

A main challenge of informational websites like the ones being developed by IOM, Missing Children Europe, Techfugees and others is the issue of keeping all the records up-to-date, this is often a lengthy and cumbersome process that increases the overhead costs of maintaining these websites. Belgium’s especially complex bureaucratic systems can make the under standing and accessing of services a daunting task. Language presents an other is sue , but by standardizing data input methods and creating comprehensive databases we intend to improve the quality of algorithmic translations to make, at the very least, basic information regarding their query.

The Challenge

Compared to other European country, according to a recent report by the European Commission, Belgium has the second-highest employment gap between native residents and non-European migrants. One of the main barriers to refugee labour market integration is a result of complicated bureaucratic systems. Both newcomers and locals interested in working with them often face confusion over legal rights and services. This limits the amount of help that locals in the community are willing to offer. One challenge facing Europe is that national and regional is the crucial need for integration policies that are designed to facilitate migrant inclusion. However, those policies have been insufficient in realizing the full economic potential and societal participation of immigrants and citizens with an immigration background.


  • Standardized Data Input
  • Services Mapping
  • Improved cohesion between different services
  • Up-to-date data  and information sharing
  • Additional language support
  • Opportunity for meta-data trend analysis
  • User training and support


  • Up-to-date map of relevant services
  • Copies and descriptions of important documents provided
  • Useful phrases for target task and languages
  • Tailored information for the users query

Migrants' European Guide

Submitted by BIC on Thu, 03/07/2019 - 13:30